Jim Kalbach

Jim Kalbach is Head of Customer Success at <a href="http://www.mural.ly">Mural</a>, a collaborative brainstorming platform. Previously, Jim has worked in UX roles with large companies, such as Audi, SONY, Elsevier Science, Lexis Nexis, Citrix, and eBay, among others. He has authored two books published by O'Reilly: Mapping Experiences and Designing Web Navigation.